Frequently asked questions
WHAT IS YOUR RETURN POLICY?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. /pages/return-policy
HOW LONG DOES SHIPPING TAKE?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
WHAT IS YOUR WARRANTY?

Quick Link to Warranty Info
WHERE ARE PADO PRODUCTS MANUFACTURED?
  • AVARI Air Purifiers- Made in Korea
  • Ozen Blenders- Made in Korea
  • Purewave Massagers- Made in Korea
  • PawWave Pet Massagers- Made in Korea

AVARI Air Purifier F.A.Q.s
What Avari would you recommend for ___ size room?

We recommend the Avari 500/525 for small-medium size rooms (about 100-125sq ft.) and the Avari 600 for medium to large rooms (about 125-200 sq ft).
Does this filter Coronavirus/Covid-19?

Of course we get a lot of questions about this. We don’t want to make any claims since we have not conducted a specific study to filtering the COVID-19 virus. Theoretically, since Covid-19 virus particles are said to be measured between 0.06 to 1.4 microns, Avari will help capture the virus particles and clean the air.
What is the difference between the Avari 500/525?

The interior of the AV-500 and AV-525 are identical. Just the exterior covers are slightly different shapes. The 500 are a bit more rounded and the 525 is more angular. The performance is the same.
Does the Avari have any registration numbers?

We are registered with CARB (https://ww2.arb.ca.gov/our-work/programs/air-cleaners-ozone-products/california-certified-air-cleaning-devices)We also have UL 507 on the product under registration #E494881 which can be seen on our tests page: https://avariair.com/pages/tests_certifications
What is the Avari certified for?

Our filters have patents in 27 countries, and our USF filters are 3rd-party-certified to verify the performance of our purifiers. View specific certifications at the bottom of any product page on our website.
Product captures up to 0.1 microns; what percentage? And does it kill those microns after it captures them, or reintroduce them into the air?

0.1 microns refers to the size of the particles that the Avari will capture from the air. Those tiny particles like dust, pollen, mold, viruses, and bacteria will not pass through the filter. Some Avari air purifiers actively sterilize particles with Violet-Blue LED light, while other models hold particles against the filter via electrostatic charge until the particles dehydrate and die. The lifespan of living particles such as viruses and bacteria ranges between a few hours to a few weeks. When cleaning the machine, we recommend wearing gloves and a mask if you would like to exercise full caution.
Since live particles are held by electrostatic attraction, aren’t they freed to be released back into the air if the machine is not active?

The Avari does not run a current through its filter. Our proprietary polymer synthetic resin filters (ESF) stay charged, even while the machine is off. When cleaning the machine, we recommend wearing gloves and a mask if you would like to exercise full caution. Please view our test certifications for more specific information: www.avariair.com/pages/tests_certifications
How do I clean the filter safely?

Cleaning processes vary for each air purifier. For the most accurate information, it’s best to consult your user manual.
How long will my filters last, and how much do replacements cost?

Depending on the air quality of the space and if you clean your filter monthly, the AV500/525 filters can last up to 12 months. The AV600 filters can last up to 12-18 months with proper cleaning.
Will Avari filter mold spores?

Yes ALL Avari filters will capture mold spores. Spores tend to range between 3-100 microns and Avari's patented ESF filter captures particles as small as 0.1 microns.
Will Avari filter smell?

When cleaning your filter, you may notice a slight smell, the result of captured particles, that should dissipate over time.
Does the Avari remove smells, such as cat litter and diaper bins?

Avari purifiers are scientifically proven to pull in harmful VOCs present in things like cigarette smoke and harsh chemical cleaners, additionally, customers report fresher smelling air when positioned near places like litter boxes, and dirty diaper bins.
Is the Avari an ionizer?

The Avari is a mechanical filter. While it is not an ionizer, our physical filter happens to have a static charge which helps in the filtering process. We do have publicly viewable ozone tests as well. https://avariair.com/pages/tests_certifications https://ww2.arb.ca.gov/our-work/programs/air-cleaners-ozone-products/california-certified-air-cleaning-devices
Does the Avari have a MERV rating?

MERV testing is primarily used for HVAC systems. The highest MERV tests for particles from 3.0 micron to 0.3 microns. Avari filters down to PM 0.1 micron. So its design to micro filter for smaller personal spaces, not big rooms. I invite you to look at our 3rd party lab tests for viruses, bacteria, VOCs here. https://avariair.com/pages/tests_certifications
Can the LED indicator light be turned off?

Only the blue light at the bottom of the Avari 600 can be turned off. The 500/525 have indicator lights that cannot be turned off. We recommend covering the light with tape or paper if you require a dark room.
Does the Avari produce Ozone?

The Avari has undergone Ozone Emissions Testing There is no ionizer producing ozone here.
Do Avari air purifiers use batteries?

No. Avari air purifiers need to be plugged into a wall outlet to be used.

PUREWAVE Massagers F.A.Q.s
Is the PUREWAVE safe to use with my condition? Will it help?

We get a lot of questions about specific conditions like Plantar Fasciitis, Sciatica, and Tendonitis. The PUREWAVE is both safe and effective for most common aches and ailments, but we always recommended talking to a professional about what will work best for your body. That’s why we offer a 90-Day Money Back Guarantee— so you can try out PUREWAVE with your Physician/PT to better understand how it can speed up your healing process. If for any reason it’s not for you, just give us a call and we’ll take care of your free return.
How does the PUREWAVE provide relief from my pain?

Percussion therapy helps relieve chronic pain by breaking down scar tissue and restoring blood flow to fatigued muscle cells, often referred to as trigger points or knots. By rapidly pulsing the muscle fibers with a gentle wave of pressure, we are able to improve circulation and alleviate pain at its source.

PUREWAVE massagers offer the most specialized pain relief on the market because of the strength of our percussion motor, innovative tips (3 tips to target different symptoms), and a variable-speed dial (total control of speed and pressure). That means you can attain a personal massage experience for effective pain relief that’s right for YOUR body.
How is PUREWAVE different from many of the massagers I can find for less money?

We understand that there are a lot of massagers out there for you to choose from. What sets PUREWAVE apart most is our quality materials and our patented technology.Plus, unlike the copycat models you’ll come across, our devices have all of their UL1647, FDA and FCC Safety Certifications. We also take great pride in the PUREWAVE Healing Network, which is a unique community made up of local trainers and therapists that can help you get the most out of PUREWAVE percussive therapy.
What are the specs of PUREWAVE?

PUREWAVE massagers are developed to deliver the ideal combination of depth (amplitude), RPMs and force. This creates the safest, most impactful percussive massage experience, which you can customize even further to your needs with our swappable tips and variable-speed dial.

  • Stroke Length: ~5mm
  • RPM: Percussion Up to 3,700rpm
  • Run time: Up to 3hrs
  • Weight: CM7 - 1.5lbs, CM5 - 1.35lbs
What does the 2-year warranty cover?

Our 2 Year warranty provides extensive coverage, except for damage from misuse or exposure to moisture.

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